RESERVATION POLICIES:

All appointments must be made at least 3 days in advance.  For short notice bookings, please call to check availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation.  We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Please be sure to arrive 30 minutes prior to your reservation or your service will be subject for cancellation.

CANCELLATION POLICIES AND FEES:

Your treatments are reserved especially for you. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.  Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you schedule your appointment with us, you are agreeing to these policies.

All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

PRICES AND SERVICES:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 

There is no traveling fee within 10 miles of Mountain View.  Traveling fee of $40 will applied to locations from 10-20 miles from Mountain View.  Valet/parking, toll fees will be additionally charged if applicable.

GIFT CERTIFICATE POLICY:

Gift Certificates are available in any amount and may be purchased by phone or by email. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

CHECK-IN:

We ask that you please arrive 15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.